Traveling With Babies Is Hard Enough. When This Happens, It’s Unacceptable
Ever since a doctor was dragged off a United Airlines flight earlier this month, more and more incidents involving airlines and passengers have been reported in the news.
Just last Friday, people witnessed an American Airlines flight attendant daring a passenger to hit him when the two got into a heated argument. What you may not know, however, is that just before this incident, the employee allegedly ripped a stroller out of a woman’s hands because it was too big for the flight she was boarding. He reportedly struck her in the process and nearly hit her baby as well.
Although the interaction between the flight attendant and the mom in question wasn’t recorded, you can clearly see how distressed she was afterward in this footage.
For more information about this incident, check out the video below.
American Airlines has since suspended the flight attendant and issued the following statement:
We have seen the video and have already started an investigation to obtain the facts. What we see on this video does not reflect our values or how we care for our customers. We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident. We are making sure all of her family’s needs are being met while she is in our care. After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their international trip.
The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care. In short, we are disappointed by these actions. The American team member has been removed from duty while we immediately investigate this incident.